Hassle-Free Equipment Protection for High-Volume Businesses
Keep Your Business Running Smoothly with Expert Support & Secure Equipment Coverage
Worry-Free Hardware Protection for Merchants
Program Features
Lifetime Coverage
Your POS hardware is fully protected for as long as your account is up to date and active
Hassle-Free Replacement
If your hardware malfunctions, we’ll provide a free swap or repair to keep your business running without disruption
Affordable Subscription
Enroll in our subscription plan to enjoy hardware protection without breaking the bank
Up-to-Date Equipment
Get access to updated hardware models as part of our commitment to keeping your business competitive
Terms and Conditions
Eligibility
- Available to merchants enrolled in the subscription program or leasing POS equipment through Merchant Solutions Corp.
Coverage
- Covers mechanical or technical failures resulting from normal use.
- Does not include damages caused by negligence, misuse, or unauthorized repairs.
Program Cancellation
- The program remains active as long as the merchant account is active. Termination of the account results in program cancellation.
Replacement Process:
- Merchants must report hardware issues to our support team for troubleshooting.
- If the issue cannot be resolved remotely, we will replace the hardware with the same model or an equivalent.
- Merchant approves for Next day Air Shipping.
Exclusions
- Cosmetic damages that do not affect functionality.
- Lost or stolen equipment. (must have insurance coverage).
Frequently Asked Questions (FAQ)
Yes, we offer upgrade options to ensure you have access to the latest
technology. Contact us for details on eligible upgrades.
Accidental damage is not covered. However, we offer additional protection plans
for accidents at a nominal cost.
Replacement devices are typically shipped within 1–2 business days after the
issue is confirmed.
The Customer Care Program is tied to your merchant account. If you cancel
your account, the program ends automatically.
Yes, the program covers all POS hardware leased or provided under the
subscription program.