1. Faster Service, More Orders
One of the biggest advantages of self-ordering kiosks is their ability to reduce
wait times. When customers can place their own orders at a kiosk, it speeds up
the ordering process, prevents bottlenecks at the counter, and allows staff to focus
on food preparation and customer service.
The faster you serve, the more customers you can handle—especially during peak
hours. More transactions in less time mean higher revenue.
2. Increased Order Value Through Upselling
Self-ordering kiosks use AI-driven upselling to recommend add-ons, combos, and
premium items at just the right moment. Unlike human cashiers, who might forget
to suggest an upgrade or feel awkward about upselling, kiosks consistently
encourage customers to spend more.
For example, if a customer orders a burger, the kiosk might suggest adding fries
and a drink—leading to a higher average ticket size. Studies have shown that self-
ordering kiosks can increase average order value by 15-30%.
3. Reduced Labor Costs
With ongoing labor shortages and rising wages, restaurants are looking for ways to
reduce their reliance on cashiers. Kiosks don’t replace employees but allow them
to be more efficiently allocated, focusing on food prep, cleaning, and customer
engagement rather than just taking orders.
By reducing the need for extra front-of-house staff, restaurants can cut labor
costs and reinvest in growth.
4. Fewer Errors, Less Waste
Miscommunication between customers and cashiers often leads to incorrect
orders, which means wasted food and unhappy customers. Self-ordering kiosks
eliminate this issue by allowing customers to input their exact preferences.
Fewer errors = Less food waste = Higher profits.
5. Improved Customer Experience
Some customers prefer contactless, hassle-free ordering without feeling rushed
by a line behind them. Kiosks give diners time to browse the menu, customize their
order, and pay seamlessly, leading to better satisfaction and repeat visits.
