Fraud Alerts | What They Mean & How to Respond
Velocity, large-ticket, and risk alerts from your processor. How to confirm legitimacy and avoid account holds.
Updated 2026-02-11
Common alert types
- Velocity alert — many transactions in a short time window.
- Large-ticket alert — transaction significantly larger than your average.
- Out-of-pattern alert — international card, unusual MCC for your account, or first-time-ever transaction type.
What to do
- Don't ignore the email/call — risk teams will hold deposits until they hear from you.
- Send a copy of the receipt + ID verification (when applicable) + delivery confirmation.
- If the transaction is legitimate, your account manager will release the hold within 24–48 hours.
Frequently Asked Questions
Will my account get terminated?
Only after sustained problematic activity. A single large transaction with proper documentation won't cause termination.
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