What does Merchant Solutions Corp do?

Merchant Solutions Corp is a US-based payment processor and POS reseller. We provide credit card processing, dual-pricing programs, Clover and Square POS systems, smart payment terminals, ACH, and gateway services to restaurants, retail, and service businesses nationwide.

How much does credit card processing cost with MSC?

Our standard interchange-plus pricing starts at interchange + 0.25% + $0.10. Dual-pricing customers pay $0 processing fees because the cash discount is passed to the cardholder. Custom rates apply for high-volume merchants above $250K/year.

Do you offer free POS systems?

Yes. Most merchants qualify for free Clover, Union POS, or Dejavoo placement when enrolled in our dual-pricing or qualifying processing program. Free hardware includes installation, training, and 24/7 US-based support.

How fast can MSC get me set up?

Most single-location merchants are approved within 24-48 hours and live within 3-5 business days. Hardware ships next-day. We handle menu/inventory build, employee setup, and on-site or remote training.

Which payment processors do you work with?

We are processor-agnostic. We place merchants with Fiserv, TSYS, Worldpay, Elavon, Shift4, and Electronic Payment Exchange (EPX) — whichever delivers the best underwriting, rates, and POS fit for your business.

Are you a direct processor or a reseller?

Merchant Solutions Corp is an Independent Sales Organization (ISO) and authorized POS dealer for Clover, Square, Union POS, Dejavoo, Ingenico, PAX, and Payanywhere. We have direct processor partnerships and ISO contracts that let us undercut bank-branded rates.

Chargebacks Explained | How to Respond & Win Disputes | MSC Help Center

Chargebacks Explained | How to Respond & Win Disputes

Why chargebacks happen, how to respond in time, what evidence to send, and how to keep your chargeback ratio under 1%.

Updated 2026-02-11

What is a chargeback?

A chargeback happens when a cardholder disputes a charge with their issuing bank. The funds are immediately pulled from your account while the dispute is investigated.

Common reasons

Cardholder doesn't recognize the merchant name on their statement.
Product/service not received.
Item not as described.
Friendly fraud / family member used the card.
Duplicate charge.

Responding to a chargeback

Check your Merchant Portal daily for new chargeback notifications.
You typically have 10–14 days to respond.
Submit a signed receipt, delivery confirmation, refund policy, and any customer correspondence.
If you accept the chargeback, you keep the loss. If you fight and win, the funds return.

Preventing chargebacks

Use a clear merchant descriptor (your business name on statements).
Provide tracking + signature on all shipments.
Have a clear written refund/return policy at checkout.

Frequently Asked Questions

How much does a chargeback cost?

$15–$25 chargeback fee per case (depends on processor) — plus the disputed transaction amount is held during investigation.

What's my acceptable chargeback ratio?

Visa/Mastercard cap is 1.0%. Above 0.65% you'll enter a monitoring program; above 1% you may be terminated.

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