How Do I Review a Transaction? | Refunds, Voids, Lookup
Find any transaction by amount, last 4, date, or invoice number. How to refund, void, or re-batch in Clover, Square, and more.
Updated 2026-02-11
Quick lookup
In your Merchant Portal → Transactions, filter by date range and search by amount or last-4 of the card.
Refund vs. Void
- Void = same-day cancellation before the batch closes. No fee.
- Refund = after the batch has settled. Card brand returns the funds in 5–10 business days. You pay one inbound transaction fee (typically $0.10–$0.25).
Per-POS instructions
Clover: Transactions app → tap the transaction → Refund or Void.
Square: Square Dashboard → Transactions → click the sale → Issue Refund.
: Order History → swipe → Refund.
Dejavoo/PAX/Ingenico: Main menu → Reports → find tx → Refund.
Frequently Asked Questions
Can I refund a portion of a transaction?
Yes on Clover, Square, and most smart terminals. Some legacy terminals are full-refund only.
How long until the customer sees the refund?
Issuing banks vary — 3 business days at the fastest, up to 10 business days for some credit unions.
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