Back to Device Setup & Support

When Will I Receive My POS Terminal? | Shipping Timelines

Most POS terminals ship within 2–5 business days of approval. See exact timelines by device, processor, and shipping method.

Updated 2026-02-11

Most Merchant Solutions Corp customers receive their POS terminal within 2–5 business days of underwriting approval. Timelines depend on the device, processor, and your shipping address.

Standard shipping timelines

  • Clover Flex, Mini, Compact: 2–3 business days after approval.
  • Clover Station Solo / Duo: 3–5 business days (configured + shipped from Fiserv).
  • Square Terminal / Reader: 2–4 business days from Square fulfillment.
  • : 5–7 business days (custom menu build adds time).
  • Dejavoo, PAX, Ingenico smart terminals: 3–5 business days.

Tracking your shipment

You'll receive a tracking email from shipping@merchantsolutionscorp.com with the carrier (UPS or FedEx) and tracking number. If you haven't received tracking 5 business days after approval, contact your account manager directly or open a ticket.

Why it might take longer

  • Custom menu builds (Union) — 5–10 days for tableside/full-service restaurant menus.
  • KDS + printer bundles — usually 7–10 business days for full kitchen rollouts.
  • Backordered hardware — rare, but notified immediately.

Frequently Asked Questions

How fast can I get a Clover Flex?

Clover Flex typically ships within 2–3 business days of underwriting approval and arrives 1–2 business days after shipment via UPS Ground.

Can I get same-day or next-day delivery?

Yes — we can expedite via UPS Next Day Air for an additional fee. Contact your account manager before approval to lock it in.

What if my terminal doesn't arrive?

If 7 business days have passed since approval and you have no tracking, open a support ticket here in the Help Center. We will investigate the same day.

Related

Still stuck? Ask MSC AI
Answers grounded in MSC docs only.
Open a ticket / schedule a call
Get a real MSC specialist in <30 min.

Was this helpful?

Your feedback shapes future articles. Takes 5 seconds.

Ease of use